Terms of service

Terms of Service

Welcome to PawPrime. By accessing our website and placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

These Terms do not affect your statutory rights under applicable UK consumer protection laws.

1. About Us

PawPrime is an online retailer offering pet products and accessories for customers within the United Kingdom.

For customer support, please contact:

Email: PawPrime@pawprime.pet

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.

3. Products & Availability

We make every effort to ensure product descriptions, images, and pricing are accurate.

However:

Product images are for illustrative purposes only.
Colours and appearance may vary depending on your device.
Product availability is not guaranteed.
We reserve the right to discontinue products at any time.

4. Pricing & Payments

All prices displayed on the website are shown in the applicable currency at checkout.

Payment must be received before an order can be processed and dispatched.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time.

5. Orders

Once an order is placed, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to refuse, cancel, or limit orders in circumstances including:

Suspected fraud or unauthorized activity.
Incorrect pricing or product information.
Product unavailability.
Violation of these Terms.

If payment has already been taken for a cancelled order, a full refund will be issued.

6. Delivery

We aim to deliver orders within the estimated delivery timeframe displayed on our website.

Estimated delivery times are not guaranteed and may occasionally be affected by factors beyond our control, including:

Courier delays
Customs inspections
Severe weather conditions
High seasonal demand

PawPrime shall not be liable for delays caused by circumstances outside our reasonable control.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Customers located in the United Kingdom may have statutory rights under applicable consumer protection laws, including cancellation rights for eligible online purchases.

8. Product Use & Safety

Customers are responsible for ensuring products are suitable for their pets.

Pets should always be supervised when using toys, accessories, chews, or other products purchased from our website.

PawPrime shall not be liable for injuries or damages resulting from misuse, improper use, failure to follow instructions, or lack of supervision.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Branding
Product descriptions
Images
Graphics
Text

is owned by or licensed to PawPrime and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation would be unlawful.

To the fullest extent permitted by law, PawPrime shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

11. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and process personal information.

13. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Any changes will become effective when published on this page.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable within the United Kingdom.

Any disputes shall be subject to the jurisdiction of the courts with authority over the matter under applicable law.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact:

PawPrime