Refund & Return Policy
Refund & Return Policy
At PawPrime, we want every pet and owner to have the best possible experience with our monthly boxes.
Please read our refund and return policy carefully before making a purchase.
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Order Cancellations
Orders may be canceled and fully refunded before they are delivered.
Once an order has been shipped or delivered, it can no longer be canceled.
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Delivered Orders
Due to the nature of our monthly subscription boxes and pet products, refunds are only available if an item arrives damaged, defective, or incorrect.
We do not offer refunds for items that have been opened, used, chewed, damaged after delivery, or for personal preference.
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Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
To review your request, we require:
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Clear photos of the item
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Photos of the packaging
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Your order number
Unboxing videos are highly recommended and may help speed up the verification process.
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Refund Processing
Once your request is reviewed and approved, refunds will be processed within 5–7 business days to the original payment method.
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Subscription Policy
Subscription renewals are charged automatically based on your selected billing cycle.
Customers may cancel future renewals at any time before the next billing date.
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Contact Us
If you have any questions regarding your order, please contact our support team and we will be happy to assist you.
Frequently Asked Questions
You can choose your preferred shipping option during checkout. We offer multiple shipping methods to fit different delivery needs. If you have special shipping requirements, please contact our customer support team for assistance.
We accept secure payment methods such as credit cards, PayPal, and other trusted online payment gateways. Your preferred payment method can be selected during checkout.
We offer a hassle-free return policy within 30 days from the date of delivery. If you are unsatisfied with your purchase, you can initiate a return or exchange following the guidelines outlined on our Returns page.
You can easily contact our customer support team by visiting our Contact page. Our dedicated customer support team is available to assist you with any questions or concerns.