Shipping Policy

Shipping Policy

At PawPrime, we work hard to make sure every monthly box arrives safely and on time for your pet.

Please review our shipping policy below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During holidays, promotions, or high-demand periods, processing times may be slightly extended.

2. Shipping Times

We proudly offer free standard shipping on all orders.

Estimated delivery time:

• 7–15 business days

Please note that shipping times are estimates and may vary depending on your location and local carrier operations.

3. Subscription Boxes

Monthly subscription boxes are shipped according to your billing cycle.

Once your subscription renews, your next box will automatically enter processing for shipment.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

5. International Shipping

PawPrime ships to customers worldwide.

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.

6. Delivery Delays

While we do our best to ensure timely deliveries, PawPrime is not responsible for delays caused by:

• Customs processing

• Carrier disruptions

• Weather conditions

• Incorrect shipping information provided by the customer

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

Orders shipped to incorrect addresses provided by the customer may not be eligible for refund or replacement.

8. Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact our support team as soon as possible with your order number and any relevant photos or information.

We will do our best to assist you and resolve the issue quickly.